A master socket is the main socket for the phone line in your home, not an extension socket. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. Client62. Well I can't seem to find anything like that and the closest thing I can find is a. A TV360 box requires 3 connections. I have signed up as a new user for Virgin Fibre. Mobile Your Account. Sign in . QuickStart, set up and connections. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. com email address to different Virgin account. I don't have a virgin media wall socket and this is stressing me out. 3: HDMI to your TV. Tech Chatter. Manage Your Account. Turn on and start the hub. Turn on and start the Box. Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is - 5403137. Then. on 12-10-2022 15:38. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Hi , Thank you for getting back to me via private message. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched On Families. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Or r. A Ti-Vo was installed in one of the upstairs bedrooms. Options. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. But I have no Virgin Media Wall socket in my house. The connection cable should be on the other side of that incoming "hole". If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. 0 Kudos Reply. Sorry to hear that your extension landlines are not currently working. I don't see a Virgin Media Wall Socket anywhere in the house. Wall socket. Thank you. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. This promotion means you won’t pay the usual setup fee of £35. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. My home burglar alarm is linked to the home telephone line too. . Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. According to the address checker I can get FTTP. Account - Cable. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. Joining in. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Unplug the phone and check another phone directly into the main socket ensuring this is. You can purchase a mobile internet dongle from a number of UK networks. I wanted. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Unfortunately we don't use the Openreach master sockets as they are BT only. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Options. Account - Mobile. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Hi all, when I signed up for Virgin Media, it said the service was available at my house. So yes, following many takeovers, this is now your Virgin Media connection. Reply. I am going to cancel. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. 0. Thanks for your post. There are multiple different branded wall boxes inside our flat but none. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. I've looked for an external box but cannot. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Sign in to My Virgin Media a. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Broadband and TV deals. You’ll then be able to use your same old phone to make. First picture is telephone socket which is now not used. It is surface clipped usually. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. Manage Your Account. I am so sorry to hear that you seem to be missing a wall socket in the home. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The socket I can see is for BT. . I just moved into a new apartment, and bought a broadband from virgin media. Martin_N. 2: Internet connection, via your homehub, for all online functions. i dont have the box on the wall that you need to plug it into - 5040054. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. signed up and was given the option of self installation. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. Very poor advice. on 23-10-2022 13:36. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 hub but i have a small problem. Options. You can workaround it simply without the need for a cable. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. It blamed a “technical glitch” and has offered £90 for the. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. We have the quickstart pack but sadly cannot get broadband set up and working. The Hub would need to have an ethernet cable run from this switch to an ethernet port on the Hub. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. . The router has multiple devices attached to it and so have no intention of moving the router itself which means the main phone socket. Some of the cables hanging out the wall were cut off after the house improvements. RachelG2. I have received my quick start-up kit. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Stay safe online. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I don’t have the virgin media socket in my wall MU54. Sorry to hear that your extension landlines are not currently working. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. This is designed to push over the existing screw connector the outlet has. 0 Kudos. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Even sitting in the room above the router, the WiFi was dreadful. Forum. Reply. Tudor. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Ethernet is ideal & recommended, reliable wireless is fine. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Socket should be on the underside. Tuning in. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The cable fits in the socket shown in the image attached. Or if the other end of the white cable is in a more useful. Switch on your TV, then using your own TV remote press the Input, AV or Source button. I have a few different sockets in my flat. Plug the cables into the hub. Don’t turn on the Hub. Ultrafast Broadband. Go to virginmedia. Reply. Only an aerial cable (pictured below) connected to a box outside my flat. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Explain what needs to be done and book an engineer visit. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Virgin Media don’t do any Fibre connections to inside the house. QuickStart, set up and connections. I can see this is a common problem, and the answer is a technician visit. I'm sorry to hear you're having these. It is really quite simple. Security matters. 0 Kudos Reply. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. The box and cables may have been removed by the previous occupiers. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Go to virginmedia. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. No, any cables within the house can be touched as much as the householder wants to touch them. 1 ACCEPTED SOLUTION. Hi , Thank you for your post and welcome to our community forums. Can anyone - 5437858. Manage Your Account. I can only find the TV socket. Let us know if there's any further issues. We're here to help. All the apps will work, and you can watch your recordings - your mini box connects to the main box. Just joined. Browse Virgin Media Virgin Media Community. Plug into the Virgin Media wall socket. Estonia and the Netherlands have already switched. See full list on itblogpros. Speed 5. Networking and WiFi. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Hi @ZBEL . The multimedia socket has a coax options as does the virgin media socket. 5K. 3: HDMI to your TV. But I don’t see anything like that apart from satellite dish cable outside the window. Re: Self install issue. Faderera2610. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. Manage Your Account. We're here to help. I don't work for Virgin Media. Security. But I have actually managed to get through to the technical team over chat. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I'm a Very Insightful Person, I'm here to share knowledge. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Go to Account settings, then Account details b. Account - Mobile. My Virgin Media App. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Re: No Virgin media wall socket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Estonia and the Netherlands have already switched. Browse Virgin Media Virgin Media Community. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Hello there. Browse Virgin Media Virgin Media Community. Home Phone. Explain what needs to be done and book an engineer visit. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. All the cabling is the property of Virgin Media and must not be touched. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. Bits and bytes. Don't touch it. Virgin Media Community. Let us know if you'd like to go ahead with that. What confuses some people is the push-on connector provided. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Stay safe online. The phone number doesn't connect you. 1: Co-ax cable carrying live broadcast TV channels. i don't know whether to just cancel my service or what?on 28-10-2022 17:29. Account - Mobile. Manage Your Account. All you need to do is contact Virgin Media and explain what the issue is. But I. on 17-12-2022 10:39. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. 1 [or 192. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. on 08-02-2023 13:33. Options. Mark as New; Bookmark. You already have Virgin socket in the house. I just have a short coaxial cable on my wall, and it has a male end. 7K subscribers in the VirginMedia community. I moved house with my family and we wanted to move to Virgin Media. Switched On Families. The socket and hub are in my bedroom, and I need them to be moved to the hallway next to it. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Any help please?Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Therefore an engineer came out again, this time to install a socket within the property (. Turn on and get connected. TV on the go. No Virgin Media Wall socket . TV box - 15 mins. How can I get this installed? Thanks - 5321783. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If it is a loose cable only, you will need one of these to connect the Quickstart cable. - 5156775. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Tudor. Stay safe online. Hi , Welcome to our Community Forums and thanks for your post. Account - Cable. Account - Mobile. I’ve just lived into my new house and received my Virgin box. 0 Kudos Reply. . on 21-08-2023 20:36. Virgin Media; My Virgin Media. Wall Socket. There’s even no BT wall socket. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Red light means a connection issue. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. on 10-05-2023 16:16. If you can set up using a Self-Install pack, but. We have a virgin media wall socket. The problem is the Hub is in my Study and the - 4964746. on 22-10-2022 20:58. The new fibre phone line is designed to work with the same phones as the old copper line. Phone. It might though take from a couple of days to a week to then get the tech visit. Account - Mobile. Manage Your Account. Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Please help. Learn more. The large Eurobell wall box is where you would connect. RedTomato said: I removed my Virgin cable about a month ago. From there it is going into the white distribution amplifier. . We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Manage Your Account. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Socket. Virgin Media; My Virgin Media. Account - Mobile. I had a look everywhere and I don't have a virgin media socket in my flat. 06-09-2023 15:45 - edited 06-09-2023 15:46. Follow the instructions on screen to finish your setup. Just joined. I. “. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Picture above. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. I have tried to contact vm but I don’t have a landline number so they w. Very Insightful. You need an aerial and an RF feed from it. However, I do not have any of the specified wall sockets available. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. provided, I shall give them a call tomorrow. I don't work for Virgin Media. I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. - 5250024 You can also check for a loose cable as not all properties have a socket. We have the quickstart pack but sadly cannot get broadband set up and working. Ethernet is ideal & recommended, reliable wireless is fine. Don’t have virgin media wall socket. You may need to use the. I wondered if I could ask the community some advice. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. However, I have not received any emails re. 2: Seeker. com. On the day of activation, connect your new router to the master phone socket. Dave. If there is any old wiring or coaxial cable, this can be removed but possibly. If you would like, we can forward your details to the relevant team to see if your property is serviceable. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. --. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. No setup fee. I called 0800 052 1734 and have arranged for a technician to come and fit a socket. Need to contact Virgin Media Customer. I really want to sign up now before I move into. My Virgin Media App. The Hub and your home phone can’t be placed near each other. All the apps will work, and you can watch your recordings - your mini box connects to the main box. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. The top “capped” one is marked FM & has been disused since cable went digital. Could someone let me know if this can be sorted? - 5306935. 0 Kudos. 0 Kudos. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Thank you for your response @andrewmonkie. Go to Account settings, then Account details b. It is actually a VM box but a very old one, even though it was still in use just over a month ago. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. I'm here to share knowledge, I don't work for Virgin Media. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. 0 Kudos Reply. My order is p. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. All forum topics; Previous topic; Next topic; 1 REPLY 1. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Browse Virgin Media Virgin Media Community. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. However when I plug in the cable to it the lights flash for a second or two diff. . 8 KB. Options. 14-08-2023 16:02 - edited 14-08-2023 16:05. When you see the ‘starting up’ screen, you can pull the tab out of the remote. However, I do not have any of the specified wall sockets available.